At XINCHANGSHENG TECHNOLOGY, we are committed to providing reliable dedicated server and virtual private server solutions with professional service and customer support.
This Refund & Cancellation Policy explains the terms and conditions regarding service cancellations, refund requests, and related procedures for our hosting services.
By purchasing or using our services, you agree to the terms outlined in this policy.
1. Service Cancellation
Customers may request cancellation of their hosting services according to the terms of their service agreement.
Cancellation requests should be submitted before the next billing cycle to avoid additional charges.
Once a service period has started, cancellation does not automatically qualify for a refund unless the request meets the conditions described in this policy.
2. Refund Eligibility
Refund requests may be considered under the following circumstances:
Service Issues
If a service cannot be delivered as described due to issues caused by XINCHANGSHENG TECHNOLOGY, customers may contact our support team for assistance and possible resolution.
Duplicate Payments
If a customer is charged more than once for the same service due to a payment processing error, the duplicate amount may be reviewed for refund.
Incorrect Charges
If an incorrect charge occurs due to a system or billing error, customers may submit a request for review.
3. Non-Refundable Situations
Refunds may not be available in the following situations:
- Services that have already been activated and used
- Customer cancellation due to personal preference after service activation
- Incorrect server configuration selected by the customer
- Issues caused by customer actions, unauthorized modifications, or misuse of services
- Expired services or unused service periods
- Failure caused by third-party software, applications, or customer-managed content
Customers are responsible for selecting suitable server solutions based on their technical requirements before purchase.
4. Service Activation
Due to the technical nature of hosting services, many orders require account verification, configuration, and resource allocation before activation.
Once server resources have been assigned and the service has been activated, the order may be considered fulfilled.
5. Cancellation Process
To request cancellation:
- Submit a cancellation request through the available contact method on our website.
- Provide relevant account and service details.
- Explain the reason for cancellation if required.
- Wait for confirmation from our team.
Cancellation requests are reviewed to ensure accurate processing and service security.
6. Refund Processing
If a refund request is approved:
- Refunds will be processed through the original payment method where applicable.
- Processing time may vary depending on payment providers and financial institutions.
- Customers may be required to provide additional information to complete verification.
XINCHANGSHENG TECHNOLOGY is not responsible for delays caused by third-party payment processors.
7. Service Downtime and Performance Issues
We continuously work to maintain stable and reliable hosting services.
Temporary service interruptions may occur due to:
- Scheduled maintenance
- Network conditions
- Hardware updates
- Security protection measures
- Events beyond our reasonable control
Temporary interruptions do not automatically qualify for refunds.
Our team will make reasonable efforts to restore services and minimize disruption.
8. Account Termination
We reserve the right to suspend or terminate services if customers:
- Violate service terms
- Engage in illegal activities
- Abuse server resources
- Threaten system security
- Harm network operations
Payments related to terminated accounts due to violations may not be refundable.
9. Customer Responsibilities
Customers are responsible for:
- Choosing appropriate hosting services
- Maintaining backups of their own data
- Protecting account credentials
- Ensuring their usage complies with applicable laws and service requirements
XINCHANGSHENG TECHNOLOGY is not responsible for data loss caused by customer actions or failure to maintain proper backups.
10. Policy Updates
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, or applicable requirements.
Updated policies will be published on this page with a revised effective date.
11. Contact Information
For questions regarding cancellations, refunds, or service-related requests, please contact us through the contact information provided on our website.
XINCHANGSHENG TECHNOLOGY LIMITED
Brand Name: XINCHANGSHENG TECHNOLOGY
We are committed to providing reliable hosting solutions and professional service support for customers worldwide.
